Front Desk Agent - Arrowhead Property Management

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

Front Desk and Guest Service Agent: Arrowhead - Full Time, Year Round- Beaver Creek, CO

Beaver Creek: At the gate, you leave everyday life behind. That's why people travel to Beaver Creek, Colorado from all over the world, and many make it a tradition. The drama of rock and sky, the sheer grandeur of this place, is one reason. That it is North America's World Cup mountain is another. It is also a place of intimacy. A private resort hidden from view, with the power to bring people together.

Job Summary:

The Front Desk/Guest Service Agent  is responsible for greeting guests and homeowners, the check in/out process, taking owner reservations, maintaining guest and group accounts, managing incoming telephone and email correspondence.  May assist other staff with coordination of housekeeping, inspections  and maintenance.  Responsible for cleanliness of Guest Reception and surrounding public areas.  Other responsibilities include, but are not limited to:

• Assisting guests during their stay
• Provididng baggage handling
• Checking arrivals and departures for each unit daily
• Checking buildings
• Changing lightbulbs
• Light maintenance duties
• Delivering packages and other duties relating to guest comfort and convienence
• Answering phones at the front desk
• Other duties as assigned

Qualifications:

• Must have a High School diploma or equivalent - required
• College degree - preferred 
• Able to read, write, speak and comprehend English - required
• Able to lift and carry 50lbs - required
• Able to stand and walk for up to 5 hours at a time without sitting - required
• Possess a Valid U.S. Drivers License - required
• Must have an acceptable driving record - required
• At least 1 year of previous guest service/customer service experience - required
• Able to work weekends and holidays - required
• Resume - required
• In-person interview - preferred
• Microsoft Office knowledge and basic computer skills - preferred

We’re looking for team members whose legendary attention to detail and commitment to phenomenal service comes naturally. Pursue a lifestyle that will elevate your expectation of what work can look like. Nothing is too big or too small for the staff to bravely pursue and elevate the expectations of the guest. Do you possess a calling for delivering world-class events and amenities? Then Beaver Creek is for you.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 121108