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Bilingual Customer Service Representative Sales
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Miami, FL Miami, Florida |
About this job
If you have a knack for providing great customer service and innovative solutions, take a look at our call center opportunities. Not to mention the amazing benefits, training programs and career potential we offer. Interviews will be scheduled.
Start with the paycheck: Customer Service Representatives start between $10.51 and $15.51 per hour... you will have the opportunity to receive an increase after only 6 months!
This position reports to a Mobility Sales and Service inbound call center where employees provide outstanding customer service and are responsible for selling and meeting sales goals.
What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. We’ll get you started by providing on-the-job training and resources. On our team, you’ll be an important part of shaping our customer experience - from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.
Bottom line? When our customers think of AT&T, they’ll think of you.
What’s in it for you?
A full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources
Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
- Full-Time Position
- Hours of operation: Monday - Saturday 6:45am - 10:45pm
- Career Advancement opportunities
GENERAL DUTIES:
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- Will be required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving customer retention through programs and service provided to the customer
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests
- Continually maintain working knowledge of all company products, services and promotions
- Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
- Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
- Sell and making sales quotas
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
- Will sell provision wireless services, products, features, equipment and accessories
- May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
PHYSICAL REQUIREMENTS:
- No physical requirements
Required Qualifications:
Must fluently speak and write in Spanish and English.
- At least 18 years of age
- 6 months experience operating a computer in Windows based environment
- Availability to work a flexible schedule which includes all hours of call center operation
TESTS: Applicants will be expected to pass any assessment associated with the position.
TRAINING:
- Classroom training
- On-the-job training
- On-line training
SPECIAL JOB REQUIREMENTS:
- Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
- One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
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