You might also like
in Enfield, CT
Guest Service Expert
Hours | Full-time, Part-time |
---|---|
Location | 54 Hazard Ave Enfield, Connecticut |
About this job
Summary of Position:
A Guest Service Expert is responsible for maintaining outstanding customer service as per Company standards, processing sales quickly, accurately and efficiently, POS operations and safeguarding company assets. A Guest Service Expert is required to be a bright, sincere, engaging, and energetic individual with a passion for exceptional customer service.
Essential Duties:
- Ensure that each guest receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every guest, maintaining outstanding standards, solid product knowledge and all other aspects of guest service.
- Maintain an awareness of all menu items.
- Accurately and efficiently process POS transactions and accurately maintain all cash and media at the POS.
- Respond appropriately to guest concerns and communicate guest requests to management.
- Maintain cleanliness of floors, counter and restrooms at all times.
- Check orders for accuracy and portion control.
- Deliver food to the guest.
- Answer phones according to standards.
- Any other tasks as assigned from time to time by any manager.
Skills and Competencies:
- Ability to process information through POS system.
- Ability to communicate with team members and guests.
- Ability to read, count, and write to accurately complete all documentation and process payment transactions.
- Ability to operate all equipment necessary to perform the job.
Requirements:
- Physical ability to stand for extended periods and to move and handle boxes of food and supplies which entails lifting, and perform all functions as set forth above.
- Ability to work varied hours/days, including nights, weekends, and holidays, as needed.
Other Duties:
Performs other duties as assigned
Conduct:
Represents Mohegan Restaurant (SM) LLC in a professional and courteous manner at all times
Dependability:
Regularly attends and is punctual for work
Supervision Received:
This position reports to the Shift Leader, Assistant Manager, or General Manager of the individual store location.
Supervision Exercised:
None
Knowledge, Skills, and Abilities:
- Ability to work in a fast-paced environment
- Ability to work in a team-focused environment
- Strong verbal and interpersonal skills
Experience:
- High school diploma or equivalent
- Two (2) years of high volume restaurant experience in a quick service or fast casual dining environment
Additional Requirements:
- Ability to lift 30 lbs
- Ability to work with a flexible schedule