Manager, Sales Operations

As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.The Manager is responsible for supporting the SharePoint team within Sales Operations Excellence. Responsible for ensuring tactical strategies are developed to meet company and department objectives. Leads feedback and support to process optimization in support of the T-Mobile vision, values and objectives. Owns partnerships with key enterprise departments and represents the customer experience in setting the strategic direction of initiatives.Minimum Required
*6 years of wireless experience or direct customer support experience
*Minimum of two years previous leadership experience or 4+ years in cross functional program leadership in lieu of management experience
*Full industry knowledge of customer satisfaction drivers: strong understanding of policy/process impact to frontline employee and customer satisfaction
*Proficient in Excel, Word, and PowerPoint.

Desired
* Excellent people and management skills. Proven ability to manage, lead, and develop direct reports.
*Experience building business solutions with SharePoint Online and/or K2 App It
*Strong leadership experience and ability to inspire, motivate and lead teams to deliver on vision and strategies.
*Proven project/program management experience
*Innovative, analytical, and problem solving skills a must. Proven ability to influence and set strategic direction at an enterprise level.
*Proven ability to prioritize and deliver on multiple threads of work.
*Understands broader implications of situations; identify potential problem areas and execute solutions across the enterprise before they become problems
*Excellent communication skills and the ability to present detailed analytical results to executives in verbal or written form. Track record of personal initiative and ability to drive change.
*Previous experience working within or supporting Retail or Care channels
*6 years' experience in process design/management including proven success in process design, optimization, analysis and documentation

Education
Minimum Required
*Bachelors' Degree preferred. Six years of related experience may be considered in lieu of degreeEnterprise Core Competencies
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.

Essential Functions
*Provide coaching, feedback, project guidance, and career planning to employees
*Oversee and direct departmental strategy and roadmap and represent needs at leadership meetings
*Oversee the execution of analysis and resolution of product issues impacting customers and employees
*Prepare departmental communications and provide status for key projects and metrics
*Oversees teams and/or manages the execution of creating business process mapping and documentation
*Build key relationships with internal/external business partners
*Guides team to proactively find customer experience opportunities and owns subsequent solutions that ensure seamless post launch support of new products & servicesWe Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.