IT Account Director

The IT Account Director will function as a critical lifeline between the cross functional Optum organization and our clients as it relates to technology enabled capabilities and services.  This role is  accountable for providing leadership that results in client satisfaction and quality service delivery by serving as a single point of contact for the account management team for any IT related direction, issues, requirements, and communications.  In this role, you will partner with the sales executive and Optum product, Operations, and IT to ensure that business needs are met while optimizing cost and quality. You will be expected to facilitate the discovery, development, collaboration and communication of forward looking plans and issue resolution. 

Core responsibilities will include:



Ensuring end-to-end IT enablement of solutions

Serving as a trusted advisor to the account team and the client

Proactively facilitating the coordination of varied experts to leverage and integrate technology solutions that deliver the client member experience

Operating as a client-focused advocate and IT partner to the account team and the client

Ensuring that both Voice of the Client and Voice to the Client are heard and understood

Providing guidance, leadership, clarity, visibility and communication regarding IT capabilities and issue resolution

Engaging in proactive management of client expectations and end to end solution requirements

Providing timely executive level client facing communications

Creating awareness (internally and externally) regarding changes that impact delivery to the client

Driving ongoing improvement in NPS scores for the organization

Providing responsive issue resolution services as needed

10 + years of experience in the technology profession

5 + years of experience in a role that was directly client-facing (with either internal or external clients)

5 + years of experience working with business leaders to ensure high quality service delivery

5 + years of proven experience communicating status and progress to clients and internal stakeholders

5 + years of experience serving as an escalation point on IT related issues

Demonstrated analytical abilities with experience using structured analytical techniques

Proven multi-faceted systems thinking that incorporates consideration of functional, technical, and operational components

Tenacity to get quality results and improve them over time in a matrixed organization

Excellent oral and written communications skills

Proven ability to effectively influence others (including executives)

Undergraduate degree in computer or business related field, or equivalent experience

Assets:



Experience in the healthcare industry

Previous experience serving as a Business Analyst

Prior UnitedHealth Group, UnitedHealthcare and/or Optum experience

Knowledge of care management and/or wellness as they relate to the employer market

MS or MBA
 
Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.