Fraud Investigation Analyst - Full-time / Part-time

This is a DIRECT PLACEMENT (full time, permanent) opportunity for a great company with fantastic benefits! Company culture is not like any other! Tons of room for growth and advancement. Position is located in Hamilton, OH (about 35 minutes NW of Cincinnati). Please note when applying: This position does not start until May 31st, but we are interviewing immediately.

Qualifications:

Must -

• Must have good work tenure (if you have not held most of your positions for at least a year, you will not be eligible for this position). We are looking for at least 1-2 years in each position.
• Ability to navigate a computer
• High school diploma or GED (will be verified)
• Customer service experience (retail and restaurant candidates will be considered if job tenure qualifies)

Preferred -

• Call center experience
• Collections experience
• Banking is a huge plus

Job Description:

Candidates will be analyzing customer accounts and figuring out what the issue is with the account (ex. billing dispute, fraud, etc.) Candidates will be making outbound calls to customers to update them on their accounts. A fully trained employee will view 12-14 cases per hour. They are looking people who are comfortable pushing back on customers.

Responsible for reviewing individual fraud claims and recover funds via suspect liability, hold harmless, customer challenge and Visa and MasterCard regulations/charge-backs. The main objective of a Fraud Investigator is to minimize losses

Looking for candidates that are able to work from 10 am - 7 pm or 11 am - 8 pm. Will be required to work every other Saturday.

Additional Perks/Compensation:

• A LOT of room for growth! Call center is currently about 25 employees and they are looking to grow to 150 by the end of the year.
• Monthly bonuses (up to $1,000!) based on quality of calls, reviews, etc.
• Benefits that start on day one. Benefits include health, dental, vision, 401(K) match, etc.
• 401(K) is matched $1.5 for every dollar employees contribute, up to 6%!
• Raises every year.
• 2 weeks vacation, 4 floating holidays, 2 personal days

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.