NOC Engineer Job

Posting Job Title:NOC Engineer
Requisition #: 176976BR
Posting Location: Herndon, VA, US
Area of Interest:Information Technology Services
Position Type: Full Time

Posting Job Description

The Time Warner Cable Corporate office currently seeks an engineer for our Technology and Network Operations Division. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

Essential Job Functions:

Provides second-line technical troubleshooting supporting UNIX and Linux servers. Provides higher level surveillance and Incident Management support for Time Warner Cable as a member of a team/desk within Time Warner’s Network Operation Center



Job Requirements:

Monday through Friday position with a 24/7 on-call rotation.Troubleshoot, test, and maintain the TWC UNIX and Linux servers supporting the IP telephony and OSS architecture. Coordinate VOIP switching activities with the corporate office, cable divisions, and related departments (NOC, Customer Care, etc.).Execute TWC VoIP operations standards to ensure a consistent quality of support.Ensure VOIP functionality in production environment for residential market. Monitors local switching systems to include troubleshooting, tuning, and maintenance as well as execute proactive measures to reduce equipment outages.Resolve complex VOIP issues that involve multiple users or ones that cannot be resolved by the Division or tier 1 technicians (NOC).Escalate RFEs, bugs and other high-level break-fix issues to Engineering team and respective vendors.Responsible for configuration management to ensure sytems standard configuration and execute fault & performance management processes.Responsible for supporting upgrades of VOIP Infrastructure componentsSupport of Division & VOIP Deployment Processes by executing and verifying acceptance plans before activationDevelop, report and mange VoIP Key Performance Indicators (KPIs)CLEC Interconnect managementVendor management of field issues and resolutionOn-call support and point of escalation services 7x24x365Facilitate training to ensure all personnel are proficient in every aspect of all operations processes. Assist in the development and documentation of training policies and procedures.The candidate will interact with a diverse group of individuals (internal and external to the organization) from the engineering, business, and vendor communities and is therefore required to possess highly developed and exceptional verbal, written and interpersonal communication skills
Analyze performance characteristics of optical networks supporting DOCSIS, VoIP and other multimedia servicesCreate and execute operations and maintenance procedures for optical networksAssess key areas of existing and emerging optical networking, optical component, and related test equipment technologiesCross-train with the various engineering and integration teams to develop an in-depth understanding of the technologies and architectures used within Time Warner Cable organizationProvide technical support and guidance to TWC division engineers in a positive, courteous, and professional manner to assess and resolve technical problems on all supporting equipmentProvide guidance, support, and review for designing, specifying, modeling and engineering optical transport systems. Will also provide the same for optical test equipment including alignment and calibration method
Preferred Qualifications:
Exchanges information requiring some interpretation and/or persuasion to ensure proper action. Applies tact to discuss problems, deliver reports or make recommendations.Mid -level UNIX and Linux admin experienceUNIX and Linux server builds, configurations and fine-tuning.UNIX and Linux hardware knowledge and experience with routine hardware maintenance such as disk swaps.Shell scripting experienceWorking knowledge of DNS, DHCP, and e-mail systemsThorough understanding of IP network troubleshootingExpert understanding of LAN/WAN networksCisco IOS configuration experienceWorking knowledge of HFC network architectureVendor/Operator experience is preferredWorking knowledge of OSI ModelNetwork/NOC experience in a centralized repair/troubleshooting/testing environment that included answering telephones, logging events in a ticketing system, and providing technical support and repair coordinationExcellent interpersonal skills with emphasis on verbal/written communication including the ability to present performance feedback effectively and conflict resolutionStrong customer service orientationExcellent analytical and decision-making skillsAbility to work under pressure and within a fast-paced environmentAbility to work independently as well as function successfully within a teamMust be willing to work in an entrepreneurial environment requiring broad experience, adaptability, quick learning and excellent problem solving skillsAssertive to drive issues as appropriate through to resolution, while maintaining professionalism in all communications with both internal and externalSolid multi-tasking and detail orientation skillsMust have mature judgment and the ability to relate well with othersExperience with ticketing systems (Remedy preferred)Experience with network monitoring systems (Netcool, Big Brother, HP Openview or Spectrum preferred)A firm comprehension of the OSI model must be present.Basic understanding of OSPF/ISIS, BGP, and MPLS across a Juniper and Cisco based backbone.Good oral and written communication skills and good interpersonal skills are essential as well.Organizational skills are another requirement especially in the aspects of tracking wavelength and site survey information.This position is expected to travel regularly to the field and to Herndon as necessary for meetings and other business.Strong computer skills—including solid working knowledge of Windows-based applicationsMust be able to manage heavy workloads and high levels of activity and stressMust be able to manage multiple projects simultaneously, including resources, priorities, and timelinesThe NOC is a 24/7/365 operation. Employees must be willing and able to work rotating and/or non-standard work shifts, including evenings, overnight, holidays, weekendsThis is an on call position and candidate must be available via cell phone or pager 24x7 while on callUp to 15% travel may be required
RHCSA or equivalent experience (RHCE preferred) or equivalent or related vendor certification


Education and Experience:
Bachelor ' s degree (B.A. or B.S.) from four-year college or university; or equivalent training, education and experience.


Supervisory/Managerial Responsibilities:

No Supervisory responsibilities with this position.


Travel Requirements:
Travel 0-10%


Physical Demands:

The physical demands for this position are typical to an office environment and must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Time Warner Cable offers competitive benefits to include medical, dental, vision, a matched 401(k) plan, tuition reimbursement, and a pension plan. Qualified candidates should apply online at
www.timewarnercable.com. EOE/M/F/D/V.



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FCC Unit_TWC: HQ452
Controlling Establishment ID: 00236 - Herndon 13820 Sunrise Valley

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status