Customer Service - Video Surveyor - Full-time

About Us
OneMove is making moving better for moving companies and end consumers alike. The first step towards this is OneMove's innovative and one of a kind Video Inventory method and Variable Itemized Systematic Inventory (VISI). Our pre-move Video Inventory and VISI represent a huge leap forward in the home survey process.

OneMove services the moving industry by providing an accurate, professional inventory and cubing service with amazing customer service. Perfect for remote locales, servicing national accounts with moves originating anywhere in the world, or as additional capacity during peak-demand times, all while simplifying and making the process more efficient.

For consumers, OneMove provides an easy-to-use process that fits their schedule and eliminates the need for a salesperson to physically enter their home.

Check out more about us at https://www.onemove.net/.

About the Job
Video Surveyors are charged with servicing OneMove's customer base. The role will require regular video interaction with individual customers using FaceTime or Skype and helping them estimate exactly how much they are moving. In addition to performing video chats with customers, you will be responsible for developing a detailed inventory list based on what the customer communicates will and will not be going as part of their move. Evening hours and weekends would be a requirement for this position.

About You
You have great attention to detail coupled with an eye for spaces and shapes. You literally need to think both outside and inside the box! Being organized is a priority for you and you excel at written communication. Friends describe you as personable and relatable. You consistently follow through on the projects you start.You naturally take control of situations and have a knack for putting people at ease.

Responsibilities

• Answer customer questions
• Schedule and perform video surveys and phone calls
• Maintain operations and customer data via OneMove's interface and various other repositories
• Correspond with customers regarding their place in the OneMove process
• Discover and report customer feedback
• Interface with customers via email, chat, sms, and phone
• Create detailed and accurate inventory lists from video surveys

Requirements

• Stellar email skills; you love proper grammar
• Strong computer skills
• Extremely strong creative problem-solving ability
• Extremely strong communication skills
• Attentive and detail oriented

Bonus

• Knowledge of the moving industry
• Previous customer service experience