Store Manager

At Kohl’s, we’re always looking ahead to creating the next great thing. Since 1962, our people have been our biggest asset and every great thing we do is thanks to the great people we hire.

Job Description
Position Summary:
The Store Manager leads the overall store operation including responsibility for sales, credit, customer service, retention, human resources, profit and loss, inventory, expense management and store presentation. Executive responsibilities including providing leadership for the store in the following areas: Associate development, supervision of overall store operations to ensure execution to Kohl’s Best Practices, communication, analysis of business operations, expense management, and general management of the Store as the leader of the Store Management Team.

Primary Responsibilities:
Leads and directs the Executive, Area Supervisor, Supervisor and Associate teams in the following areas:

• Customer Satisfaction
  • Provides the interpretation, administration and direction for Kohl’s Service Standards (KSS), including the Customer Service Survey, “Yes We Can” program, and other Customer Service programs.
  • Accountable for results of Customer Service programs through the Customer Service Scorecard
  • Communicates through operational and sales strategy to Executive and Supervisory teams through periodic meetings.
  • Leads/directs Executives in the standard for Customer issue resolution.
  • Lead Executive team in the execution of the “E3” program.
• Merchandise Presentation
  • Interprets, directs and leads capacity and merchandise directives.
  • Accountable to ensure Company merchandise presentation directives and standards are met while merchandising incoming freight and replenishing the sales floor.
  • Ensures total store cleanliness and recovery standards are met.
  • Directs store visual workload.
• Payroll/Expense Management
  • Overall responsibility for managing store payroll projections, productivity, and controllable expenses in relation to sales trend.
  • Overall responsibility for staffing, scheduling, and Associate availability to ensure schedules match the workload.
• Sales Management
  • Competitively shops competition and communicates results to District Manager.
  • Reviews business summary for sales opportunities.
  • Oversees and audits the ad set process to ensure Company accuracy goals are achieved.
  • Accountable for replenishment schedules and execution to ensure Company in-stock goals are maintained.
  • Oversees the credit solicitation effort of Associates to achieve goals