Client Care Coodinator

Home Instead Senior Care® Client Care Coordinator Job Description   Merchant Senior Services Corp. d/b/a Home Instead Senior Care

Non-Medical Home Care
 
Objective:
The Client Care Coordinator performs a variety of duties that relate to client care including client/CAREGiverSM introductions and quality assurance visits with existing clients. The Client Care Coordinator will help to determine each individual client’s needs to provide solutions and create a tailored care plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.
 
Primary Responsibilities:                                                                             

• Reflect the core values of Merchant Senior Services Corp., d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Meet with clients and family members to discuss their needs and provide solutions in the form of a service/care plan.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, operations manager, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, operations manager, colleagues, CAREGivers, clients and family members.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

 
Secondary Responsibilities: 

• Participate as needed in all CAREGiver meetings
• Conduct Family Education sessions as needed
• Perform any and all other functions deemed necessary

Education/Experience Requirements:

• College degree preferred
• CNA, PCA, MA, LPN helpful
• Three years experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license and good driving record
• Must be able to pass a background check
• Must be able to pass drug test

 
Supervisory Responsibilities:

• None

 
Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by Merchant Senior Services Corp., d.b.a. an independently owned and operated Home Instead Senior Care franchise.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships with the franchise owner, operations manager, office colleagues, CAREGivers and the community
• Must have the ability to present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team

 

 

Each Home Instead franchise is independently owned and operated.