Customer Account Manager - Full-time

At Aaron’s, we call our assistant manager role Customer Accounts Manager because this position is so much more than assistant management! Aaron’s provides a fun and positive environment for our associates and a place where we take building relationships with our customers personally!

 

As a Customer Account Manager, you will be essential in helping our customers achieve ownership by providing individualized attention in managing the customer accounts department (responsible for customer renewal payments) and achieving company standards on non-renewal closing percentages. Additional Customer Account Managers help support the overall needs of the store by assisting other associates and acting as key holder in the store manager’s absence. At Aaron’s, you are making a difference—your dedicated attention to each customer helps bring the closer to our mutual goal of ownership. Come see why the difference is personal at Aaron’s, connect with us today!

 

Job Duties

Personally support every customer to Own it.

Manage the collections process

Counsel customers to gain timely lease/merchandise renewals

Confirm customer identification, collect money and obtain customer signatures on lease agreements

Contact customers who have not renewed merchandise agreements

Monitor customer payment history and habits and make recommendations to support the customer to ownership

 

Customer Care and Service

Maintain customer contact over the phone and through home visits

Update customer information and maintain accuracy

 

Store Operations

Achieve monthly account goals

Review and close lease agreements with customers

Act as key holder as necessary

Education: High School Diploma

All drivers must comply with the Aaron’s Driver Qualification policy which includes: a satisfactory MVR (driving record), a valid Driver’s License,

A drug screen and criminal background investigation is required.

 

 

 

 

Other duties

Facilitate returns in collaboration with store manager

Clean and certify merchandise in the cleaning station for all merchandise personally returned

Additional responsibilities as assigned by management

 

 

Position Requirements

Two years of college or two years of previous management experience

Good communication and interpersonal relationship skills

Position routinely requires lifting & loading up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly

Valid driver’s license

Good organizational skills

Maintain professional appearance

Strong telephone manners