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Entry Level Customer Service/Management Trainee
| Hours | Full-time |
|---|---|
| Location | 482 notch rd Fairfield, New Jersey |
About this job
Infinite Promotional Solutions is hiring for full time Entry Level Customer Service position. Our Customer Service positions are face to face with our clients (we are NOT a call center). Customer service in person is by far much more effective and the clients LOVE IT!
Management and growth is our main focus, as customer service is a tool for growth.
Tasks and Responsibilities of a Customer Service Representative
- Interact with customers daily to inform of client products and services
- Perform a needs assessment of the customer and recommend products and services.
- Ensure and provide quality service to external customers.
- Answer all customer inquiries in a timely and professional manner.
- Take initiative and resolve and escalations or complaints.
- Maintain a positive representation of the company and associated brands at all times.
- Utilizing training materials in a meaningful way that ensures class graduates have a smooth transition into successful, professional Customer Service / Customer Retention position
- Creating a positive, fun, and motivating environment to enhance employee performance and customer satisfaction.
- Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.
- Participation in morning meetings including: role-play scenarios, product knowledge, and psychology of customer service behavior training
IPS cross-trains all employees within leadership development which includes:
- Interviewing
- Sales and marketing training fundamentals
- Team building and mentoring
- Entry level marketing and sales consulting
About us:
Infinite Promotional Solutions is an interactive marketing firm that makes a big impact. We serve businesses ranging from startups to global brands. Our tech-friendly team of creative thinkers are trained to handle all your outreach needs. We’re ready to promote your brand and get buyers excited about your products.
Requirements
It takes a committed attitude and fantastic conversation skills to move up within IPS, but all of our promotions are from within! We are looking for enthusiastic and well-spoken individuals who take great pride in representing our clientele.
Successful candidates will be guided by the needs of our clients in the local market. All team members will be included in training, development, growth, and advancement opportunities.
It’s a plus if you have experience in any of the following- Customer service/sales experience is a plus!
*Retail
*Sales
*Advertising
*Management
*Restaurant
*Public Relations
*Event Coordination
*Telecommunications rep
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