Customer Service Agent

What We Do

Join one of Chattanooga’s fastest growing young companies, Southtree. Southtree was founded on the conviction to restore -- to revalue what has been devalued. We are about preserving outdated memories -- tapes, film, photos, and audio -- into digital keepsakes that are both usable and safe for future generations. Join our collaborative, unique, and engaging culture. Be a part of a rapidly changing and dynamic company that helps thousands of customers daily preserve their recorded family moments.  

The Role

Our Customer Service Agent is responsible for telephone questions and customer support, interacting with our social users on Facebook and Twitter, and of course managing a plethora of e-mail questions. You will kill our customers with kindness and knock their socks off every day with stellar service. Southtree is a fast-paced, dynamic work environment that is constantly evolving and changing, and we are looking to add a team member that is ready for the challenge.

Compensation

Part Time, starting at $12/Hour

Full-Time, starting at $12/Hour

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Paid Time-Off
• Constant Supply of Coffee

Roles and Responsibilities

• Deliver above-and-beyond customer service through phone, email, live chat and social media
• Ability to problem solve and think on your feet
• Strategize ways to improve our service, streamline our process, and better serve our customers
• Master our internal management system in order to efficiently and effectively manage customer relationships
• Maintain a broad knowledge of both Southtree and Legacybox products
• Channel recurring customer inquiries to all areas of the business such as technology, marketing, design and product

Background and Experience

• Experience in customer service or a related field
• Excellent computer and technical skills

Characteristics and Traits

• Energetic, positive, kind, sincere, patient, and adaptable
• Knack for building rapport with people quickly and easily
• Passionate about engaging and delighting the consumer
• Smart and organized to the point of neuroticism
• Eager to learn something new every day
• Driven by the entrepreneurial spirit
• Strong attention to detail and exceptional communication skills
• A “no task is too small” attitude and a positive, spirited outlook