Supervisor Customer Service - Las Vegas, NV

Position
Description:

 

Welcome to one of
the toughest and most fulfilling ways to help people, including yourself. We
offer the latest tools, most intensive training program in the industry and nearly
limitless opportunities for advancement. Join us and start doing your
life's best work.

Primary Responsibilities:


Coordinates, supervises and is
accountable for the daily/weekly/monthly activities of a team members
Sets priorities for the team to
ensure task completion and performance goals are met, such as Quality,
Adherence, Service Level and AHT
Coordinates work activities
with other supervisors, managers, departments, etc.
Identifies and resolves
operational problems using defined processes, expertise and judgment
Provides coaching and feedback
to team members, including formal corrective action
Conducts annual performance
reviews for team members
Provides expertise and customer
service support to members, customers, and/or providers
Specialty Pharmacy experience

Required
Qualifications:


High School Diploma or GED
5+ years of Customer Service
experience analyzing and solving customer problems
Experience composing and
modifying documents within Microsoft Word
Experience tracking attendance
and productivity within Microsoft Excel
Experience creating various
training presentations within Microsoft PowerPoint
1+ year of experience as a
Supervisor1+ year of Celgene process experience
required


Preferred
Qualifications:


Undergraduate degree preferredScriptmed experience preferred
UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 14, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant - and built for speed.Come to UnitedHealth Group, and share your ideas and your passion for doing more. We have roles that will fit your skills and knowledge. We have diverse opportunities that will fit your dreams.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.