Call Center Customer Retention Rep (Seasonal) - Full-time / Part-time

Automation Personnel Services has an immediate need for Seasonal Help in a Call Center type of environment, for a reputable client in the Huntsville/Madison area.

Primary Responsibilities and Essential Functions
Receive inbound retention calls from current customers, for sales and revenue generation, in a high-intensity call center environment.
Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure, and adherence to provided schedule.
Understand and promote current marketing campaigns in order to sell to or save customers accurately and effectively.
Responsible for utilizing multiple customer databases to access, change or input account information for customers.
Provide outstanding customer service, troubleshoot and resolve service and minor technical problems for customers by asking appropriate questions.
Other duties assigned.

Qualifications
Minimum:
HS diploma, GED, or relevant work experience
Effective communication skills
Excellent computer skills
Demonstrated ability to multi-task
Excellent interpersonal skills to work effectively with teams throughout organization
Excellent ability to persuade others through indirect influence
Demonstrated ability to seek out and seize opportunities and take initiative with little or no direction
Demonstrated ability to establish collaborative customer relationships in a fast-paced environment
Demonstrated capacity to thrive in a high-change, often ambiguous business environment

Position is ONLY seasonal... Will be going at least thru September 2016.

Medical and dental coverage, as well as a Vision care plan for employees, their spouses, children and domestic partners.
Pay is based on Experience.

APSHUNTSVILLE
Equal Opportunity Employer

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