Sales Manager –TracFone

QualfonWe all appreciate superior sales customer service. When you join our family of inbound call center representatives supporting TracFone, you will learn that Qualfon cares. That’s it. We care for our employees who care for our clients. When you answer the Qualfon call, you will:

• Join our family in a casual, high-energy sales environment

• Enjoy personal growth

• Discover a whole new world of opportunity

• Hours are Monday thru Sunday , 8 a.m. to 8 p.m. EST

• Rate to be discussed- commensurate with experience

Candidates must pass criminal background AND drug screening

• The Skills and Experience that will help you succeed include:

• High school diploma or GED/ BA/BS preferred

• Excellent leadership skills and upbeat attitude, flexible

• Highly motivated, able to prioritize and set goals for team

• Typing 30 wpm• Experience using Microsoft Office products

• Strong working knowledge of PC-based internet and software applications

• 6 - 12 months experience in a customer support environment is preferred

• Ability to function in multiple telephone and email queues covering several product lines

• Ability to learn and adapt to new software technologies, detail oriented

• Ability to communicate effectively via telephone and email by utilizing active listening and clearly speaking to customer

• Ability to make discretionary decisions based on research.

A certain degree of creativity and latitude required.As a Sales Representative supporting, you will:- Evaluate agent performance and assist in overall improvement

• Submit daily and weekly reports• Maintain a positive, professional environment• Identify program trends and weaknesses, etc• Build Sales/CS skills in all employees, new & seasoned• Administer ALL quality procedures and company policies• Maintain and promote a positive attitude while meeting sales productivity goals. • Provide feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues.• Demonstrate the ability to create, add, edit and troubleshoot within the client system.• Maintain acceptable levels of discretion, teamwork and commitment, endeavoring to exceed expectations in all.