The job below is no longer available.
You might also like
in Northridge, CA
Administrative Assistant - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Northridge, CA Northridge, California |
About this job
Home Instead Senior Care in West Los Angeles is seeking a full-time Administrative Assistant & Marketer. With more than 500 independently owned and operated franchises across North America, Home Instead Senior Care is the world's trusted source for non-medical companionship and home care services for seniors.
Primary Responsibilities include:
Education/Experience Requirements:
Compensation: $15.00 per hour
No phone calls or faxes, please.
Primary Responsibilities include:
- Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
- Conduct Service Inquiries and Care Consultations.
- Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
- Support Human Resource team will all aspects of CAREGiver Engagement.
- Enter and maintain accurate client and CAREGiver records in the operating system.
- Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
- Work with other team members to coordinate various aspects of a client’s care.
- Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
- Create and maintain client and responsible party records documenting all quality assurance meetings.
- Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
- Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
- Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
- Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
- Maintain regular attendance at the office to execute job responsibilities.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
Education/Experience Requirements:
- College degree preferred
- Experience preferred in home care, health care or senior-related industry, an equivalent combination of education and work experience may be considered.
- Clean criminal background
- Clean driving record & reliable vehicle
- Must have an understanding of and uphold the policies and procedures established by (your corporation or business entity name), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must have the ability to establish good working relationships
- Must have the ability to present a professional appearance and demeanor
- Must be patient and congenial on the telephone
- Must have computer skills
- Must have the availability to work evenings or weekends (only as required)
Compensation: $15.00 per hour
No phone calls or faxes, please.
Each Home Instead franchise is independently owned and operated.