Administrative Associate and Marketing

Home Instead Senior Care in West Los Angeles is seeking a full-time Administrative Associate/Client Care Coordinator. With more than 500 independently owned and operated franchises across North America, Home Instead Senior Care is the world's trusted source for non-medical companionship and home care services for seniors. 

Primary Responsibilities include:                                                                             

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations. 
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Support Human Resource team will all aspects of CAREGiver Engagement. 
• Enter and maintain accurate client and CAREGiver records in the operating system.
• Communicate client and CAREGiver concerns or problems with owner or other staff members as appropriate
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/CAREGiver introductions with every new client and with every new CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and CAREGivers, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Maintain regular attendance at the office to execute job responsibilities.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

Education/Experience Requirements:

• College degree preferred
• Experience preferred in home care, health care or senior-related industry, an equivalent combination of education and work experience may be considered.
• Clean criminal background
• Clean driving record & reliable vehicle

Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by (your corporation or business entity name), (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
• Must have the ability to establish good working relationships 
• Must have the ability to present a professional appearance and demeanor
• Must be patient and congenial on the telephone 
• Must have computer skills 
• Must have the availability to work evenings or weekends (only as required)

Please e-mail your resume to:    westside@homeinstead.com
Compensation: $15.00 per hour
No phone calls or faxes, please.
 
 

Each Home Instead franchise is independently owned and operated.