Boss Shop - Sales Associate

Summary: The Sales Associate/Service Writer is responsible for greeting customers and determining if the shop can fulfill their requests or needs.Essential Job Duties/Functions:● Greet customers in a prompt, friendly manner.● Obtain all purchase orders prior to finalizing repair order.● Obtain approval from customers/companies prior to writing repair orders, and when additional work is needed for current repairs or when estimates will be exceeded by more than 10% of the total.● Provide accurate estimates and wait times.● Identify work required and then write detailed description of work required.● Assign work to all technicians within the guidelines of Bosselman.● Maintain organizational control of work in progress and work waiting to be done.● Ensure replacement parts are essential for needed repairs.● Complete work orders by providing the necessary customer information, job description, labor, parts used, and any other additional notes.● Identify and prevent possible warranty situations through consultation of Senior Management and documentation on repair orders.● Document all disclaimers on repair orders to avoid warranty claims.● Report all unresolved customer complaints to Manager.● Ensure completed shop tickets are properly billed and collected after work is performed.● Develop communication with customers to identify their needs or concerns, and also to sell additional products and/or services.● Order all parts and supplies as directed by the Manager.● Maintain organization and cleanliness of the parts area.● Maintain all inventory part levels and inventory dollars as set forth by the Division Manager.● Control all aspects of parts and supplies (receiving, pricing, storing, etc.).● Responsible for National Account billing and receivables.● Ensure total customer satisfaction and the integrity of Bosselman.● Balance and organize shift paperwork in a timely manner.● Responsible for your cash register shortages.● Practice all company safety procedures to ensure a safe environment for employees and customers.● Reporting for work in a timely manner when scheduled.