Onsite Mac and PC Tech Support - Boston, MA

Position Description:UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) Positions in this function provide local technical support to UnitedHealth Groups computer user community. Includes installations, upgrades, computing problem resolution, diagnosis of issue severity, recovery and project implementation.Basic, structured, standard approach to work.Primary Responsibilities:Provides onsite support on a variety of technical issues examples include: desktop & laptop hardware, software and network troubleshooting.Receives Support Tickets/Requests from the online IT ticket system, telephone calls, emails from Tier 1 Support.Identifies, researches, and resolves Tier 2-3 level technical issues.Provision, Image and deploy Mac computers for new users.Consulting and instructing users on hardware and software questions/issuesCollaborate with other internal IT teamsSometimes assist with Windows related issues.Excellent Documentation skills for contributing to our Knowledge Base.95% remote based Domestic and International support, utilizing the following technologies: SSH, Casper Remote and Screen Sharing.Self-starter that is able to collaborate actively and effectively with other IT coworkers and teams in different offices.Excellent organizational/technical skills with ability to re-prioritize in a fast paced environment.Solid understanding of integrating Mac?s into an Active Directory environment utilizing mobile accounts.Experience with Apple?s native built in security XProtect, Gatekeeper, SIP, Application Firewall and FileVaultUnderstand basic networking technologies (802.1x - LAN/WAN and wireless)Comprehensive knowledge of the latest supported Apple Operating Systems 10.9-10.11Understanding of the command line interfaceDesired Support/Troubleshooting SkillsCasper Management SuiteMicrosoft Office for Mac 2011 and 2016Adobe Creative SuiteQuarkFilemakerCisco WebExVMware FusionVMware HorizonView ClientCitrix ReceiverCisco JabberHPSM & Service Now helpdesk ticketing systems 

Requirements:HS Diploma/GED1+ year IT Desktop Support of Mac platform users within a large matrix environmentPrevious experience supporting PC platformsPrevious experience with a ticketing / work order systemAble to work onsite in Boston, MAPreferred Qualifications:Bachelor DegreeCurrent Apple certification a plusApple Certified Support Professional (ACSP)Apple Certified Technical Coordinator (ACTC)Apple Certified Macintosh Technician (ACMT)Casper CertificationsTechnology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.