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Office Manager / Scheduling Coordinator - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 496 - 78736 Austin, Texas |
About this job
Scheduling Coordinator
Home Instead Senior Care - Austin, TX Do you Adapt Well to Change & Have a Positive Attitude?
Home Instead Senior Care is looking for a steady multi-tasker to join us in our mission to enhance the lives of aging adults and their families. This role connects our caregiving workforce with our senior clients. The Scheduling Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Additionally, this position supports the daily administrative functions of the office.
Primary Responsibilities:
Secondary Responsibilities:
Education/Experience Requirements:
Knowledge, Skills and Abilities:
Home Instead Senior Care - Austin, TX Do you Adapt Well to Change & Have a Positive Attitude?
Home Instead Senior Care is looking for a steady multi-tasker to join us in our mission to enhance the lives of aging adults and their families. This role connects our caregiving workforce with our senior clients. The Scheduling Coordinator is responsible for scheduling clients and CAREGivers in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships. Additionally, this position supports the daily administrative functions of the office.
Primary Responsibilities:
- Create and maintain client and CAREGiver daily, weekly and monthly schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Follow up with all client and CAREGiver issues to ensure their problems are resolved.
- Enter and maintain accurate client and CAREGiver records in the software system
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
- Coordinate semi-monthly billing and payroll functions
- Support the daily administrative functions of the office
Secondary Responsibilities:
- Serve as local office’s Service and CAREGiver Inquiry Specialist
- Participate in rotating schedule of after-hours, on-call duties
- Perform any and all other functions and responsibilities deemed necessary
Education/Experience Requirements:
- One year of related business experience or an equivalent combination of education and work experience may be considered
- Satisfactory professional and personal references
- Must possess a valid driver’s license
Knowledge, Skills and Abilities:
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Must have the ability to establish good working relationships with the owner/general manager, office colleagues, clients and CAREGivers
- Must present a professional appearance and demeanor
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in Word and Excel
- Must have the availability to work evenings and weekends as required
- Must have the ability to perform duties in a professional office setting
- Must demonstrate knowledge of the senior care industry
Each Home Instead franchise is independently owned and operated.
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