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Guest Service Agent - FT
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 100 Continental Drive Newark, Delaware |
About this job
Major Functions:
Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability.
Responsibilities include:
- Resolves guest complaints to the satisfaction of the guest; responds promptly to any guest request for service.
- Maintains a can do and a guests first attitude at all times.
- Works as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations
- Attends scheduled training sessions within the hotel as dictated by the Hilton brand and the hotel management.
- Ensures adherence to procedures for hotel accounting, credit control, handling of financial transactions, security of monies, guest security and emergency procedures as established.
Requirements:
- Previous hotel Guest Service experience a plus
- Computer experience strongly desired
- Cash handling experience
Must be professional and have a pleasant attitude
Must be available to work daytime, evening, and weekend shifts, as well as holidays, if necessary.
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