Checkout Services Coworker - Part-time

ABOUT THE JOB My priority is to ensure my check-out is effectively equipped at all times throughout the
day and I am ready and available to help customers when needed.

YOUR ASSIGNMENT Your tasks will include:
Customers

• My priority is to ensure my check-out is effectively equipped at all times throughout the
  day and I am ready and available to help customers when needed.
• I have the knowledge, confidence, and desire to make customer payment easy.
• I know my levels of authorization to solve payment problems when they occur and
  recognize when I need to escalate an issue to someone with higher authorization.
• I pass on the relevant information for them to deal effectively and efficiently with the customer.
• I offer solutions to frequently asked questions. This helps to make a better future shopping
  experience for everyone.
• I use the till to accurately register products and register payment from customers
  according to given routines.
• I ensure our store is a safe and secure environment at all times for visitors and colleagues.

Commercial

I optimise the relationship with our customers when they pay for products, in order to drive
increased customer satisfaction, creating the desire for them to want to return and shop with us
over time.

I do this by:

• Understanding the importance of accurate stock inventory and how my own actions impact
  on this.
• Understanding global solutions, tools and working methods and the IKEA Concept and
  ensuring I use the appropriate manuals and other education tools to support me in
  maximising our customers' shopping experience.
• Contributing to the check-out action plan and taking ownership for my part in its delivery.
• Listening to feedback from customer when given and passing this on to my manager.

People

• I am available to help and support colleagues when needed.
• I work together with other functions to improve the shopping experience for our customers
  in order to generate more sales.
• I value other colleagues’ ways of working and I learn from those who work differently to
  me.
• I pass on my knowledge to colleagues and encourage them to do the same
• I keep my colleagues informed so that they can perform their roles effectively.
• I am responsible for my own development and look to my manager to support me in
  improving my competence.

YOUR PROFILE Your knowledge, skills and experience include

• Ability to use and take personal initiative
• Demonstrates a polite and friendly manner
• Enthusiastic about work and working with others in a team
• Ability to use and take personal initiatives and to make considered decisions
• Good personal disciplines
• A flexible approach/open to change
• Good attention to detail Good at quickly building rapport
• Assertive and able to remain calm and controlled when faced with emotional customers under stressful times.

GROWING TOGETHER IKEA offers an exciting and empowering work environment in a global marketplace. And as the world’s leader at life at home, you have exceptional opportunities to grow and develop together with us.
These are part time positions working between 12 and 20 hours per week. Availabiltiy requirements are flexible. This is a seasonal position not to exceed 120 days. Daytime and weekend availability preferred. Ability to apply to permanent positions while in your seasonal role.