PF - Overnight Service Desk

The service desk staff are the core of the gym. They will frequently interact, communicate and maintain an excellent relationship with both the members and management staff. The overnight service desk staff are responsible for carrying out key functions for operating the gym during the overnight hours, including: a) providing exceptional customer service and account administration to current gym members, b) creating and maintaining an exceptional “Judgement Free Zone” atmosphere in the gym, c) selling memberships to non-members, d) keeping the gym and all equipment exceptionally clean and in good working order. In addition, the overnight service desk staff also monitor the gym environment and operation on a daily basis and offer improvements when needed. The overnight service desk staff is required to use excellent communications and teamwork to carry out all job duties and requirements.