Spa Concierge

Spa Receptionist

Job Summary
Spa Receptionist is responsible for checking guests in for their services, scheduling and rearranging appointments as necessary for guests, as well as acting as a liaison between guests and other departments of the resort when necessary. The Receptionist must provide quality customer service, and be willing to learn about various services offered as well as necessary computer programs. This person must perform a variety of daily tasks to keep the front desk functioning smoothly.

Job Responsibility
Perform check-in procedures on a daily basis
Understand current status of promotional programs
Process guest charges and credit card vouchers
Verify all account postings and balances
Answer guest requests, ensure requests are passed on to proper departments, and follow up to ensure request has been resolved
Transfer charges and deposits to master accounts
Ensure daily shift checklists are complete
Stay informed of all Spa services offered at Miraval
Ensure guest accounts are accurate and credit information is up-to-date
Inform management of any guest concerns that may arise
Communicate changes regarding guest accounts to all areas that may be affected throughout the resort
Provide leadership to others through example of sharing of knowledge/skill
Participate in proactive team efforts to achieve departmental and Miraval goals
Has an active role as the point person when an emergency situation arises by contacting 911 or notifying proper departments/guests
Prepares incident reports in situations involving guests, staff, and Miraval property
Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources
Must maintain a professional and friendly appearance and attitude at all times
Will assist guests in all areas of scheduling spa appointments in person and over the phone
Responsible for running daily reports
Will complete sales of products sold