Guest Services Representative - Full-time / Part-time

Oakwood Worldwide is currently searching for a highly-motivated, enthusiastic and forward-thinking individual to join our Falls Church team as a Guest Services Representative.

Do you thrive in a service environment working with people all day long? Do the words "It is my pleasure!", roll off your tongue with ease? We are looking for a bright, highly organized, and energetic individual to join our team as a Guest Service Representative. In this role you represent Oakwood Worldwide and deliver our Golden Touch level of customer service every time a guest calls or enters the lobby in our flagship apartment community in Falls Church.

You will be a part of a progressive and energized team of associates serving an international clientele.

Daily Responsibilities Include:

• Completing all reservation paperwork on a daily basis
• Faxing or emailing all reservation paperwork to contact and/or end user on a daily basis.
• Authorizing credit cards and sending reservation confirmations after all paperwork is complete on a daily basis
• Perform pre-arrival calls and welcome calls
• Following up on all pending paperwork on a daily basis
• Answering phones and entering work order requests for maintenance
• Display positive and energized personality and behaviors that demonstrate a can do attitude

Successful candidates will have:

• 2+ years experience in an Administration and Organizational environment
• Exceptional customer service and phone skills.
• Poise and organizational skills in a fast paced environment
• Professional verbal and written communication
• MS Word, Excel, and Outlook

Must be able to work Saturday and Sundays. You will have two weekdays off back to back, for example Tuesday/Wednesday. The days off can be determined with your manager. This is a full time regular position eligible for full benefits.

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.

Oakwood Worldwide is the largest most trusted global provider of temporary housing solutions, offering thousands of distinctive accommodations around the world. Oakwood provides the advantages of far-reaching resources, unparalleled expertise, as well as the industry's most personalized customer service through a tightly integrated staff of more than 3,000 highly trained professionals. This unwavering commitment to comfort, convenience and value has made Oakwood the premier choice in our industry of serviced apartments for over half a century.