Bilingual Patient Care Coordinator - WellMed Great NW Specialty Palliative Clinic - San Antonio, TX - Full-time / Part-time

WellMed provides concierge-level medical care and service for seniors, delivered by physicians and clinic staff that understand and care about the patient’s health.  WellMed’s proactive approach focuses on prevention and the complete coordination of care for patients.  WellMed is now part of the Optum  division under the greater UnitedHealth Group umbrella.
  
Do you have compassion and a passion to help others?  Transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)
 
The Palliative Care PSR is responsible for scheduling all new patient evaluations, follow up appointments, answering phones and mapping routes for home visits.
 
Primary Responsibilities:


Schedules all new patient evaluations for Palliative Care

Schedules all follow up appointments for Palliative Care Physicians, RN’s and LVN’s

Responsible for mapping patient home visit driving routes for Palliative providers using a web based application (Google maps, Map Quest, etc.)

Completes intake for all new patient referrals

Updates and maintains master list of Palliative / Bridges Patients for reports

Updates and maintains SharePoint with all patient changes

Answer phones, resolves call or routes to appropriate contact

Manages medical records (maintains, files / scans, prepares for schedule)

Ensures all correspondence is scanned and/or filed in timely manner

Processes requests for medical records release and maintains appropriate logs, etc.

As applicable:

Greets patients as they arrive and manages 20 minute wait time

Assists patient with intake processes including copying required documents

Collects co-payments, co-insurance and deductibles and issues receipts

Manages cashier box and daily deposits according to company policies

Processes walk-in patients and visitors

Performs all other related duties as assigned

Required Qualifications:


High school graduate or GED

One to two years of related work experience including data entry

Efficient with Microsoft Office applications to include Excel, Word and Outlook

Experience with navigating Internet tools such as Google Map and Map Quest

Working knowledge of medical office procedures and medical terminology

Ability to accurately sort and file materials by alphabetic or numeric systems

Effective communication and customer service skills
Preferred Qualifications:


ICD 9 and CPT coding experience

Bilingual (English/Spanish) language proficiency

Working knowledge of EMR and TruCare

Experience in a physician’s office, clinical or hospital setting
Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
 
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
 
 
 
Job Keywords: Patient Care Coordinator, Patient Service Representative, Customer Service, Clinic, Clinical Administrative Coordinator, Medical Office, Receptionist, Customer Service, Patient Care, Medical, Healthcare, San Antonio, TX