Service Coordinator - Full-time / Part-time

Home Instead Senior Care® is looking for a steady, multi-tasker to join us in our mission to enhance the lives of aging adults and their families.  This role is at the center of the business with the main responsibility of connecting our caregiving workforce with the needs of our senior clients. This person must thrive in a fast-paced environment, be able to motivate and inspire a team and effectively respond to the changing needs of the seniors we serve. 
 
BENEFITS

• Competitive Salary
• Paid Vacation
• Retirement Plan
• Advancement Opportunity
• Personal & Professional On-going Training

Objective:
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients.  The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
 
Primary Responsibilities:                                                                             

• Reflect the values of (T&T Enterprises, LLC), (d.b.a. an independently owned and operated Home Instead Senior Care franchise).

• Administrative Duties
  • Handle office responsibilities to allow a consistent full time networking effort, which is critical in building the business
  • Greet and welcome each visitor in a friendly, warm and professional manner
  • Answer each incoming call in a friendly, professional and knowledgeable manner and distribute incoming calls to the appropriate staff members
  • Assist with hiring process for new CAREGiversSM, duties may include fielding employment inquiries from prospective CAREGivers and moving applicants through the process.
  • Assist with billing processing, including client invoices and CAREGiver payroll
  • Enter and maintain accurate client and CAREGiver records in the operating system
  • Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival
  • Assist with stuffing and mailing client invoices and CAREGiver payroll
  • Organize and distribute the daily mail according to prior instructions

• Staffing and Client Care Coordination Duties
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Communicate client and CAREGiver concerns or problems with Director of Operations or other staff members as appropriate
  • Increase client loyalty to Home Instead Senior Care by utilizing the consultative sales process to better meet our current client needs.
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Fill all Client shifts following designated office scheduling processes. 
  • Communicate changes in Client Shifts to the Client(s) and CAREGiver(s). 
  • Create a log of the activities of your shift and communicate that to the designate key player(s).
  • Maintain regular attendance at the office to execute job responsibilities.
  • Demonstrate open and effective communication with the Director of Operations, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

 Secondary Responsibilities: 

• Participate as needed in all CAREGiver meetings
• Perform any and all other functions and responsibilities deemed necessary
• Perform after hours on-call staffing duties up to 14 days per month

Education/Experience Requirements:

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities:

• None

 Knowledge, Skills and Abilities:

• Must have an understanding of and uphold the policies and procedures established by T&T Enterprises, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise)
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
• Must have the ability to establish good working relationships with the Director of Operations, office colleagues, clients and CAREGivers
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment 
• Must be patient and congenial on the telephone 
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings and weekends as required
• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry

Your employer is T&T Enterprises, LLC (d.b.a. an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.
 

Each Home Instead franchise is independently owned and operated.