Kids Academy Manager

Do you enjoy working with children and living a healthy way of life? We are looking for an enthusiastic Kids Manager who enjoys working in a fast paced environment and helping kids to actively engage in their areas of passion. A typical day for a Kids Manager could include:

Oversee the planning, execution, and results of special events like Daddy Daughter Dance

Facilitate a staff meeting

Coaching conversations with team members

Plan a marketing campaign for an upcoming Parent's Night Out event

Conduct interviews for Kids team members

Analyzing financial performance results

Supervise Music time in the infant toddler play space

Job Description

As a Kids Manager, you'll oversee the day-to-day organization, operation, promotion, administration and supervision of "All Things Kids-Related" within the club. You will manage and lead a group of team members who are responsible for providing a fun, entertaining, engaging, educational and safe environment for our Life Time Junior Members. Activities will feature a variety of interactive, educational- and/or fitness-based programs that kids enjoy. You'll also be responsible for optimizing departmental performance and excellence to reach or exceed revenue goals. By consistently delivering high quality service, you will assist in growing and retaining Kids Memberships.

Duties & Responsibilities

Member Experience

Greets and welcomes parents and children in a warm and friendly manner

Exhibits outstanding customer service by developing positive relationships with members

Articulates extensive knowledge of Life Time programs, products, services, policies and procedures

Ensures team members initiate, develop and maintain personal relationships with members and their children

Resolves child conflicts in a fair and professional manner

Quickly responds to members' questions, comments and concerns

Executes a number of all-club member events per year

Sales & Promotion

Markets, promotes and sells all Kids programs throughout the club and in the community to increase participation

Plans and organizes special events throughout the year to promote value to the members for club participation and increase attendance in fee-based programs

Promotes all Life Time programs, products and services

Ensures team members continually increase their knowledge of Life Time products, services, policies and procedures.

Work directly with the membership sales team to acquire and retain Kids memberships

Financial & Budgetary

Monitors Kids revenue, registrations and program attendance

Oversees department budget and participates in the annual planning process

Monitors Kids profit-and-loss statements and making necessary adjustments within the department

Completes payroll and ensures labor costs are within the budgetary guidelines

Maintains Kids-related inventory and ordering supplies

Managerial & Supervisory

Plans programming for all areas of the Kids Academy

Manages Coordinators, observes and evaluates various programs including:

Life Time Kids Academy Classes

PlaySpace (Toddler) Programming

Birthday Parties

Summer Camps

Rock Climbing programs & Open Climbing

Trains Coordinators and team members through shadowing instructors, orientation, direction and feedback

Coaches and counsels Coordinators and team members

Recruits and interviews Coordinators and approves final hires for frontline team members

Ensure program audits are completed and documented monthly

Customer Service:

Serve external and internal customers in a caring, courteous and professional manner to promote Life Time's family-friendly hospitality

Maintain a positive attitude while communicating and cooperating with parents to better accommodate the needs of their children

Safety:

Complies with all company safety rules

Uses all required safety devices and personal protection equipment

Reports accidents and injuries to supervisor as soon as possible

Participates in safety training and safety inspections

Suggests methods of preventing hazards to safety committee

Immediately report suspicious or inappropriate behaviors or abuse relating to youth

Education:

Four-year college degree in early childhood development, recreation management or related field with 12 credit hours in business

Experience:

Two years customer service experience

Two years management or supervisory experience

Two years managing financials of a department in a profit & loss environment

One year experience teaching or working in a children's program (preferred)

One year experience in day care setting as a lead teacher or two consecutive summers of camp experience with increased responsibility (preferred)

Licenses / Certifications / Registrations:

First Aid certification required within the first 60 days of hire

Infant/Child and Adult CPR/AED certification required within the first 60 days of hire

Early Childhood Education Certificate (preferred)

Successfully complete and pass Kids Manager and Kids Activities Department Head certification

Other Requirements

Must complete all state or federal requirements prior to first day of directly working with children or within other specified timeframe. Requirements vary by state and may include, but are not limited to:

Tuberculosis test

All required vaccinations (or signed exemption)

Fingerprints taken by a local police department for a background check

Background checks required by state specific child care licensing laws in addition to a Life Time background check

Continuing education courses for continued employment in working with children

All requirements must be completed at the cost of the applicant, unless prohibited by law.

Benefits

All Life Time team members receive:

Complimentary club membership

Team member discounts for Life Time products & services

Opportunities for advancement based on performance

Full-time Life Time team members also receive our premier benefits package, which includes:

Medical, Dental and Vision insurance

Disability insurance

Life insurance

401K plans