Customer Service Representative

The Customer Service Representative is responsible, but not limited to, the following:

• Answers existing customer calls and addresses their questions.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Contributes to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

Qualifications

• High School diploma or GED.
• 1 years’ experience working in a Customer Service.  Utility, telecom and/or retail energy industry is preferred.
• Must be flexible to work different schedules.
• Excellent verbal and written communication skills in English
• Basic knowledge of MS Office (Excel, Word, PowerPoint and Outlook)
• Good analytical, problem solving and decision making skills
• Strong time management and organizational skills
• Demonstrated ability to meet performance targets, and contribute in a fast-paced, measured, and ever changing work environment