Claims Agent

Customer Service

POSITION SUMMARY

Field all incoming customer, technician and service agent calls and directs to appropriate location. For example: if a customer calls – agent verifies store information, warranty status, assigns diagnostic code, and begins claim process if needed.

ESSENTIAL FUNCTIONS

· Field all incoming customer, technician and service agent calls.

· Maintain various reports for assigned region.

. Any additional duties as needed by Claims Agent Supervisor, Service Manager or VP of Service.

MINIMUM QUALIFICATIONS

Education/Experience:

Associate’s degree (AA) or equivalent from two-year College or technical school; or one to three years related experience and/or training; or equivalent combination of education and experience.

Customer Service and experience in a support role working with multiple departments and managers is required

Strong communication skills and good proficiency with MS Office

SUCCESS FACTORS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

LANGUAGE SKILLS

Ability to read and appropriately interpret documents such as vendor contracts, procedure manuals, etc. Ability to write routine reports and correspondence and summarize investigations. Ability to speak effectively before department executives, senior management or employees of organization.

MATHEMATICAL and TECHNICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to calculate figures and amounts such as accruals, commissions, proportions, and percentages. Ability to utilize software programs such as MS Office and Warranty Central.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving employee situations.

OTHER

Demonstrated team building and coordination skills. Must possess strong interpersonal skills and ability to meet deadlines, manage multiple priorities and work independently. Must meet company guidelines for attendance and punctuality. Must display a professional demeanor at all times, both in behavior and in grooming.

Physical Demands of this Position:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.