Customer Service Representative - Full-time / Part-time

Essential Duties and Responsibilities:
* Work with each contact to establish rapport with and gain the confidence of the caller.
* Deliver excellent customer service and strive to exceed customer expectations.
* Contribute to positive team metrics and meet pre-determined productivity standards.
* Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
* Document details of client interaction into the system while on the phone.
* Ability to follow a script when conversing with callers
* Follow security processes and procedures at all times when handling calls due to the visibility of personal data
* Accurately communicate call and/or special project status to supervisor.
* Regular attendance is an essential function of the job and is required (i.e., must be prompt for shifts, must be logged into queue at start time, must have daily transportation available).

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.