Customer Loyalty Specialist

OVERVIEW
Sleekhair is one of the world's leading online retailers of luxury hair and beauty products. Our fun, entrepreneurial company is seeking an upbeat and positive, Customer Loyalty Specialist to ensure that every customer has a memorable shopping experience. This individual should have a strong work ethic, impressive communication skills (written and oral) and a pleasant demeanor.

PAY, SCHEDULE & PERKS
* $12 per hour
* Full-time, 30 -40 hours per week, Monday -- Friday 
* Schedule: Monday -- Friday, 7:00 am -- 3:30 pm (subject to change seasonally)
Training schedule may also fall between 8 am to 4 pm. 
* Benefits after 90 days (health, dental, vision, paid time off, paid holidays)
* Good snacks. 
* Samples galore--test drive products from countless brands before they're launched
* 40% off 20,000 products

REPORTS TO: Customer Loyalty Lead and Customer Loyalty Manager

RESPONSIBILITIES
* Communicate effectively and efficiently with customers via email, phone, live chat, social media and in person with our local pick-up customers. 
* Collaborate with Team Lead and Manager to discuss problems, identify trends and share solutions.
* Maintain a working knowledge of all company products, services and promotions.
* Proactively recommend items needed by customers to increase sales and customer satisfaction. 
* Maintain all logs and reporting documentation accurately as required.
* Partner with other departments to enhance customer experience (warehouse, marketing, merchandising)
* Complete special projects as requested

QUALIFICATIONS
* 1 year call center or customer service work experience preferred
* Typing speed of at least 45 wpm
* Excellent written and verbal communication skills
* PC literate, working knowledge of Microsoft Office and Database Management programs
* High school diploma or equivalent
* Must have a reliable means of transportation.

YOU: 
* LOVE helping people and enjoy being a resource for others. 
* Are energetic, friendly and positive with a great sense of humor. Sleekhair is a fun place where people laugh A LOT and genuinely support each other.
* Have a knack for resolving issues. From handling customer complaints to recommending products, you can find a solution to any problem without breaking a sweat or letting it bring you down. 
* Are proactive and are not afraid to take action. You freely offer your ideas when you see room for improvement and find ways to make things happen. 
* Passionate about beauty. We are bombarded with unique samples from brands around the globe. Our teams are encouraged to test out countless products and share their experiences with customers.
* A teamplayer with the attitude that no job is beneath you. We are start-up type of company where everyone contributes and wears multiple hats. You're not afraid to roll up your sleeves and do whatever it takes to get the job done.

ABOUT US
Sleekhair is a unique online beauty destination of over 20,000 products from classic, emerging and niche brands. We pride ourselves in serving thousands of customers in over 60 countries worldwide. With the goal of delivering exceptional service, creativity and innovation, Sleekhair strives to be a positive place of exploration and growth for customers, employees and brand partners alike. 
Become part of an upbeat, team-oriented, work hard/play hard type of company! At Sleekhair you're encouraged to be yourself, have fun and go beyond the call of duty to help drive the company to greater success.
We encourage you to check out our website and all of our social media channels to see if Sleekhair is the right place for you. If indeed it is, send your cover letter and resume.