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Customer Care Advocate - Seasonal - Part-time
•30 days ago
| Hours | Part-time |
|---|---|
| Location | Omaha, NE Omaha, Nebraska |
About this job
Description
GET TO KNOW ALORICA.
Alorica is one of the biggest companies you've never heard of. We only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with over 90,000 employees in more than 100 locations around globe.
Working at Alorica means having the freedom to explore all kinds of career opportunities. You can choose from several positions - customer service, tech support, management - serving a wide variety of clients in healthcare, insurance, finance and consumer technology. And you can choose to work at a site, work from home, stay where you are or transfer to a totally new location.
Alorica offers fun, challenging opportunities for personal and professional development. We want you to have fun and succeed, because when you're at your best, that's when we're at our best.
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this!
Job Description:
- Do you love....to create a positive customer experience?
- Are you energized by....the challenge of engaging and connecting with customers?
- Do you enjoy....providing personalized and creative solutions to customers' needs?
We are seeking Seasonal Customer Advocates to build and strengthen customer loyalty by finding the right solutions to our customer's needs.
As a Seasonal Customer Care Advocate, you will assist customers with order placement and troubleshooting any issues or problems, and utilize suggestive selling techniques and take advantage of up-sell opportunities when appropriate
Full and Part-Time shifts available
Recruiters are available Monday and Friday from 8am - 5pm and Tuesday, Wednesday, Thursday from 8am - 7pm.
Call Jennifer at 402-951-8494 for more information
Builds strong customer relationships through delivering excellent Customer Service
* Takes ownership of the customer experience
* Adapts service approach to meet customer's unique needs
* Strengthens customer commitment through delivering positive outcomes
Actively listens to customers' needs to provide appropriate and timely resolution
* Assess customer issues through asking probing questions
* Listen for cues to tailor the interaction and better serve our customer
Builds customer confidence through creative problem solving
* Recommends appropriate solutions for the situation
* Applies available resources to satisfy customer needs
* Negotiates win-win resolutions on the first contact
Delivers consistent customer experience through attention to detail
* Applies policy and procedure accurately
* Performs job duties with high degree of accuracy
* Consistently follows compliance guidelines
* Documents customer interactions for efficient resolution
Qualifications
Qualifications:
* Minimum one (1 year experience in a customer service environment)
* Effective verbal and written communication skills
* Basic Math and reading skills, legible handwriting and attention to detail
* Ability to work as part of a team and interact effectively with others
* Basic computer navigation skills
Preferred Qualifications:
* Prior customer service experience
* Experience assist customers with order placement and troubleshooting
* Experience utilizing suggestive selling techniques and take advantage of up-sell opportunities when appropriate
* Previous sales experience
About Alorica:
Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.
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