PRO BUSINESS COORDINATOR - Full-time / Part-time

POSITION PURPOSE -
Coordinators are primarily responsible for managing incoming and outgoing phone call volume related to Pro sales. The associate in this position takes inbound communications from both internal and external customers via telephone, letters and email. They provide excellent customer service via active listening and professional communication. Responsibilities include timely and accurate fulfillment of all Pro special order phone/call center sales and delivery of those orders through order entry and expediting. They take ownership of customer issues and provides complete end to end order input and issue resolution by utilizing the resources available. They also deliver high quality, timely, customer service to Home Depot Pro customers by providing a single point of contact for Pro order requests. This position is responsible for developing one-on-one relationships and selling products to industrial, commercial and other Pro customers. This position provides follow-up communication to customers and stores regarding the status of the order.

MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES -

• 80% Customer interaction - Takes Pro customer phone orders and provides complete end-to-end order fulfillment. 
• 20% Customer order follow-up to internal and external resources, and other activities as assigned by leadership. 

NATURE AND SCOPE -
This position reports to the Sr. Manager Pro. No direct responsibility for supervising others.

ENVIRONMENTAL JOB REQUIREMENTS -
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
MINIMUM QUALIFICATIONS -

• Must be eighteen years of age
• Must pass the Drug Test
• Must pass pre-employment tests if applicable
  

EDUCATION REQUIRED -
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

YEARS OF RELEVANT WORK EXPERIENCE - 02

PHYSICAL JOB REQUIREMENTS -
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

PREFERRED QUALIFICATIONS -

• Home Improvement experience 
• In depth knowledge of retail systems, to include ESVS, SPOS, Measure Comp, MQS/M2O 
• Be able to work a flexible schedule which may include weekends, evenings, and holidays on occasion 

KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES -

• Excellent verbal and written skills 
• Pleasant and professional telephone manners in dealing with customer 
• Microsoft Windows/Office proficient 
• Attention to detail and accuracy 
• Able to perform and multitask in a fast paced environment 
• Time Management Skills