Moble Device Repair Technician - Part-time

DUTIES:

Device Repair/Tech Center

- Properly diagnose the source of customer issue (battery, charger, charge port, screen etc.)

- Accurately document repairs and parts information on repair tracking documents & in Point of Sale (POS) tracking system

- Read and translate repair documents & videos 

- Share knowledge and experinces with other technitians & sales staff 

- Rebuild battery packs for cordless drills and other cordless power tools

- Replace broken screens, charge ports and embedded batteries on cell phones, tablets, i-Pods & other devices.

- Install batteries on mobility scooters, electric wheel chairs, & kids ride-on toys

Customer Service / Sales 

- Greet customers, determine needs and answer questions 

- Suggest sell add-on items, participate in retail store and commercial sales activities 

- Ask questions to identify potential commercial customers 

- Operate computer/cash register to complete sales transactions 

- Answer phones, ensuring messages are relayed 

- Function as a team player 

- Demonstrate a customer first mentality 

Merchandising / Inventory 

- Rotate and stock inventory 

- Install batteries, perform tests and tech work 

- Load, unload, and deliver or arrange delivery of products 

- Organize daily recovery of displays to achieve full store appearance 

QUALIFICATIONS 

- Prior retail experience desired 

- Ability to gain quick and solid understanding of company’s electronic retail and cross reference system 

- Good listening and verbal communication skills with a customer focus 

- Must possess and use organizational and analytical problem solving skills 

- Ability to handle multiple projects/tasks to effectively prioritize, follow up, and meet deadlines with multiple tasks and projects 

- Ability to calculate simple math, percentages, ratios and algebraic expressions and read gauges

- Must be able to lift more than 50lbs on occasion

Batteries Plus Bulbs is an equal opportunity employer.