Customer Service Representative - Full-time / Part-time

Exciting Call Center Opportunity!

We have 50 Customer Service positions for a large insurance company in the Little Rock Area. These are contracts through January.

Qualifications:

1+ years customer service experience, Call center
2+ years retail/restaurant customer service experience

Job Description:

* Respond to telephone or written correspondence inquiries from members and/or
providers within established timeframes utilizing current reference materials and
available resources
* Provide assistance to members and/or providers regarding website registration
and navigation
* Document all activities for quality and metrics reporting through the Customer
Relationship Management (CRM) application
* Process written customer correspondence and provide the appropriate level of
timely follow up
* May coordinate member transportation and make referrals to other departments
as appropriate
* Maintain performance and quality standards based on established call center
metrics including turn-around times
* Research and identify any processing inaccuracies in claim payments and route
to the appropriate site operations team for claim adjustment
* Identify any trends related to incoming or outgoing calls that may provide
policy or process improvements to support excellent customer service, quality
improvement and call reduction

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.