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Senior Customer Assistance Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Boston, MA Boston, Massachusetts |
About this job
Equal Opportunity Employer
Enterprise Rent A Car at Boston Logan Airport is excited to annouce an opening fora Senior Customer Assistance Representative!
The Senior Customer Assistance Representative (Sr. CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. TheSr. CARwill gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in an airport location.
The starting rate of pay is $12.50/hour with potential for monthly customer service bonuses. The required part-time schedule is Thursday, Friday and Saturday from 3pm-11:30pmwith a 30 minutebreak each shift.
Responsibilities:
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Initiate rental contract based on customer reservations or on-the-spot need
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns, check-ins and exit kiosk transactions
- Understand and communicate rental terms and conditions, vehicle features and other services
- May sell optional protection products, upgrades, fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Perform miscellaneous and backup duties job-related duties as assigned
Qualifications:
- Must be at least 18 years old
- High School diploma or GEDrequired
- Must have at least 1 year prior customer service retail or administrative support experience
- Must be authorized to work in the United States and not require work authorization sponsorship by our company now or in the future.
- Apart from religious observation, must be available to work Thursday, Friday and Saturday from 3pm-11:30pmwith a 30 minutebreak each shift
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