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in Dallas, TX
Terminal Clerk II - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 151 Regal Row Suites 129 & 130 Dallas, Texas |
About this job
Job Summary:
- Answer telephones with a heavy call volume and direct calls with accuracy
- Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
- Prepare all paperwork and the repackaging of all OS&D freight
- Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to terminal management
- Maintain a clean and organized OS&D area
- Contact customers and coordinate delivery times to schedule appointments for freight delivery
- Identify freight bills requiring special delivery instructions
- Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments
- Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
- Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
- Verify and process paperwork and procedures concerning claims, charges and tracing of freight
- Scan and/or image bill of lading receipts
- Transfer information from the bill of lading to the bill format to prepare bills for freight movement
- Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
- Place shipments on-hand
- Assist with handling dispatch phones to assist with customers and drivers
- Regular attendance is required
- This is not an all-inclusive list of job requirements and/or duties and may not contain all capabilities necessary to perform the job at all times due to circumstances; Operational, safety and other needs may require the employee to perform any and all other duties as assigned; Employees are expected, and must be able to perform all such duties and tasks
Qualifications:
- High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
- Experience in billing, collections, tracing & OS&D preferred
- Computer skills; proficient in MS Word and Excel required
- AS400 experience strongly preferred
- Strong customer service skills
- Good clerical skills
- Possess excellent verbal and written communication and listen skills
- Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management
- Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined
- Experience in the transportation industry a plus although not required
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Must be able to lift approximately 25 lbs., or more if required by the essential functions of the job
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be authorized to work in the United States
EOE/M/F/Vet/Disabled