Mortgage Customer Service - $17.50 - Full-time / Part-time

A large financial institution is looking to add customer service representatives to their team in the mortgage department.

Job Description:

• Assists customers with questions or issues regarding their accounts received via phone and/or correspondence. Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Requires advanced knowledge of the organization, products and/or services.
• May research issues or transfer to a research function. May involve cross selling or up selling of other financial products. Handles customer calls with somewhat more complexity.

Qualifications:

• Minimum of 2 years Call Center experience
• Requires basic knowledge of the organization, products and/or services.
• Must have good communication and problem-solving skills. May research issues or transfer to a research function.
• Must have good communication and problem-solving skills. Generally has more than 1 year of experience.

Additional Information:

• The bank is closed on Thanksgiving, Christmas and New Years Day. All contractors will be expected to work all other days of the week.
• Schedule for both Training and Work schedule: 9:00AM - 6:00PM M-F (Four weeks of classroom training and 4 weeks of hands on training)

About Aerotek:

Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.