Operational Trainer - Raleigh, NC - Full-time / Part-time

Position Description:

Responsible for delivering and measuring all technical and soft skill training as well as directing, organizing, coordinating its use for the customer service, claims or group services functions for all United Healthcare Operations staff.Primary Responsibilities:

Deliver New Hire and incumbent job specific training using innovative methods that increase retention and enhance cost effectiveness
Deliver ongoing refresher training, based on development needs
Deliver advanced training to existing to existing staff
Responsible for tracking assessment scores
Track training hours per person using the training tracking database
Organize, coordinate, and communicate training programs for the office
Schedule and coordinate new hire and incumbent training or coaching
Provide feedback on training results
Coach and counsel trainees both during and after training
Provide feedback to Supervisors, Managers and Directors
Critical Success Factors:

Ability to train using a variety of methodologies
Coaching focus with trainees and training coordinators
Motivating attitude during all phases of training
Ability to present complex work process in a simplified step by step approach
Ability to facilitate diverse groups of people
Quality focus
Oral and written communication
Organization and project planning
Team Player
Attention to detail
Positions in this function are responsible for training within a function such as Claims or Customer Service. Does not train outside of specialty. May also be involved in the design process. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.

Extensive work experience within own function.
Work is frequently completed without established procedures.
Works independently.
May act as a resource for others.
May coordinate others' activities.

Required Qualifications:

High School Diploma/GED.
2+ years of Coaching, Team Lead or Mentoring experience in a professional environment.
Experience Facilitating Classroom or Web-Based Trainings.
Ability to utilize Microsoft Word to create business correspondence, update information within forms/templates, and use of spell/grammar check tools.
Ability to utilize Microsoft Excel for data entry, sorting/filtering, updating information within tables and reports.
Ability to utilize Microsoft PowerPoint to create presentations from scratch, updating existing presentations/templates.
1+ year experience with Customer Service within a Call Center.
1+ year experience within the Benefit Advocate teams.
Ability and willingness to travel up to 25%.
Preferred Qualifications:

Bachelor's Degree or Higher.
Experience with SharePoint.
Experience with WebEx.
Experience with Employer and Individual Programs and Products.
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.