Customer Service Representative INBOUND ONLY (SPANISH) - Full-time / Part-time

24-7 Intouch Incorporated is looking for an entry level Customer Service Representative Part Time or Full Time.

About 24-7 Intouch:

24-7 Intouch is one of the most innovative and fastest growing outsourcing companies in the world. With over 16 years of experience and facilities around the globe, we’re obsessed with providing remarkable contact center solutions to the world’s most innovative brands.

As an organization focused on offering the best people and technology, we are committed to process improvement and leveraging valuable consumer insights to increase first contact resolution, customer satisfaction, average order value and decrease the overall cost per interaction. We are dedicated to building transparent, long-term relationships by providing flexible outsourced contact center solutions and we stay in touch with our clients’ culture to deliver a world class customer experience. We strive to create an exceptional interaction with every customer contact by delivering responsive 24/7 customer engagement solutions. We have vastly increased our global footprint over the last 5 years which now covers over 5000 seats across 12 delivery centers in 5 different countries.

We are currently accepting applications for entry level Customer Service Representatives to work with our new retail services client.

Working as a Customer Service Representative, We Offer:

• Flexible schedules (Part Time and Full Time)
• Industry leading benefits
• Excellent advancement opportunities
• Friendly work environment

Working as a Customer Service Representative, You Will:

• Provide exceptional customer service and problem solving by responding to all Inbound calls, Email and/or Chat
• Assist customers with new and existing accounts, website navigation, and account billing -- NO SALES
• Be an active listener who can show empathy and patience in a non-scripted environment
• Communicate information to a variety of non-technical and technical customers
• Resolve customer inquiries
• Work in a fast paced, high volume, changing environment
• Learn and strives to gain new knowledge about product and service changes

Working as a Customer Service Representative, You Have:

• Bilingual Spanish/English is a must.
• Minimum 1-year customer service experience preferred
• Ability to receive and implement ongoing feedback / coaching
• Exceptional customer service and interpersonal phone etiquette skills
• Strong computer application skills
• Strong oral/written communication skills
• Must be results oriented
• Motivated to be a consistent performer

Benefits: Competitive Salary - Bilingual Premium Bonus, plus Health/Medical, Dental and Vision Benefits

Availability: Full-time