Assistant General Manager

DUE TO THE NUMBER OF APPLICATIONS RECEIVED THROUGH MULTIPLE SITES, ONLY APPLICANTS WHO MEET THE MINIMUM REQUIREMENTS WILL BE CONTACTED.

Palace Entertainment is currently seeking candidates for the position of Assistant General Manager at our Boomers Medford, New York Family Entertainment Center.

The Assistant General Manager will work with the General Manager to lead, manage, plan, direct, and control all aspects of the Park.  This includes managing and directing all activities, event and programs associated with the Park in accordance with Palace Entertainment policies and procedures and ethical business practices. The ideal candidate will be an intelligent, hardworking individual with leadership and proven problem-solving skills and the ability to manage revenues and expenses. 

This position requires extreme flexibility regarding schedule and holidays are a must. We are open year round. 

Essential Duties and Responsibilities:

• Responsible for supervising middle managers and support staff and have a good understanding of which business tasks should be delegated to a middle manager and which tasks should be handled personally.

• Visit all guest areas regularly, tour and inspect the entire facility frequently during the course of shift.  Maintain daily and regular interaction throughout facility to monitor and audit all aspects of the park.

• Oversee the management of all operational functions of assigned revenue centers, including profitability, marketing, sales and COS, finance, growth, cleanliness, staffing, safety, proper food handling, risk management, and guest relations.

• Responsible for accuracy and security of company funds including bank deposits and internal cash funds for assigned location. Maintain ticket, token, and pass/certificate control. Accountable for all Palace Entertainment cash control policies.

• Ensure organizational quality standards are delivered for team members and revenue centers within the location.

• Delegate functions together with respect to responsibility and authority to perform the functions. Empower management team and team members by having decisions made by responsible individuals closest to the activity.

• Responsible as directed for the development, implementation and achievement of budgetary goals.

• Recommend, implement and enforce policies for assigned areas of responsibility.

• Maintain regular performance appraisals for subordinates through verbal, written and on-going review programs.

• Maintain appropriate control of expenses, labor hours, operating costs, and inventory within areas of responsibility. Meet budgeted guidelines unless approved to exceed. 
  Must have mechanical aptitude to identify defects, improper operation with ability to analyze and understand the situation.

• Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control.

• Ensure that facilities are maintained in accordance with Palace Entertainment risk management and safety standards and regulations. Recommend facility and equipment improvements to achieve these standards.

• Administer counseling, discipline, and dismissals as assigned Human Resources or VP-Operations in accordance with Palace Entertainment policy and state and federal regulations. 

• Ensure that all goods are requisitioned properly using appropriate documentation. Maintain appropriate inventory control of operating supplies.

• Maintain positive vendor relations through professional courtesy in compliance with Palace Entertainment Code of Ethics.

• Submit expense and capital budget recommendations. Attend and participate in department management meetings. Conduct weekly meetings with staff to communicate necessary information and problem solving. Conduct quarterly all-park safety and informational meeting.

Skills, Knowledge and Abilities:

• Demonstrated ability to analyze financial information, costs, inventory and sales to achieve maximum profit potential. Ability to articulate variances.

• Managerial experience in guest service industry with demonstrated ability to ensure guest satisfaction and ability to train and maintain an on-going guest service delivery. Ability to run a multi-million dollar facility

• Knowledge of amusement industry standards, as well as applicable health and safety regulations.

• Knowledge of methods of establishing appropriate control to ensure staff integrity and quality assurance. 

• Demonstrated ability to be a leadership partner with other managers and Palace Entertainment staff, and to direct quality service to guests.

• Demonstrated ability to handle multiple tasks with effective follow-through.

• Demonstrated ability to motivate and lead staff to achieve organizational goals.

• General knowledge of computers, cash register, various electronic devices, and various softwares. Cash handling experience required. 

• Excellent organizational skills for keeping detailed records, reports and logs.

• Demonstrated ability to visually assess and evaluate safety hazards in the work place as mandated by SB-198 safety procedures.

• Ability to communicate, develop and maintain a close, effective relationship with vendors, consultants, colleagues, department managers, partners and the public.

Experience:

• Bachelor Degree

• 3-5 years of experience in a guest service industry in a supervisory or management role or an equivalent combination is preferred.

• Prior experience in the amusement/theme park industry or high volume tourist based entertainment venue is a plus and will be given prime consideration.  

In Return we offer:

• Competitive compensation package

• Management Bonus Incentive Plan

• Medical, Dental & Vision Plans

• Life, AD&D and Supplemental life insurance

• AFLAC

• 401(k) Savings and Investment Plan

• And much more!