Customer Service Representative - Full-time

Join us during our Open Interview Day!
Tuesday, January 10th from 10am to 6pm
1021 Highbridge Rd. Schenectady, NY
Bring your resume and meet with the team!



New Year New Career!!

Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fast-paced variety of customer concerns? Then Time Warner Cable is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, incentives and a clear career path for growth—all in a culture that values and rewards performance.

As a team member in our Customer Care Center, you will assist customers with requests ranging from scheduling appointments to answering billing questions. You’ll also troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remotes) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward.

Beyond a desire to enhance the total customer experience, you are multi-talented and proficient. You must be open to working flexible schedules that may include weekends and evening hours, and experienced in a fast-paced customer facing setting. Our ideal candidate also has a consultative sales approach.

Time Warner Cable believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

Time Warner Cable believes that by providing our employees with competitive and rewarding compensation, we can help them take care of the people who matter the most, both at work and at home. As a Customer Service Representative you will receive a base hourly wage, shift differential, career progression pay and incentive compensation. In addition to your total compensation package we offer generous benefits, discount pricing on our residential products in the TWC footprint and more.

Basic qualifications required to work in the Time Warner Cable Customer Care environment:

• 6 months or more customer service experience; 1 or more years preferred.
• 6 months or more working with multiple software applications; 1 or more years preferred.
• 6 months – 1 year+ heavy volume phone experience in a customer service/call center job preferred.

Start Date:February 6, 2017

Salary: $13.05/HR

Shift: During training 8:30am-5pm M-F; AFTER training 3:30pm-12am - assigned either Sat or Sun off along with one week day.

Benefits: Comprehensive benefits package including health/wellness coverage's, paid time off, 401K, Tuition Reimbursement Assistance, and discounted services if you reside in a TWC service area.

To learn more about us, and apply online visit





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TWCCB 11/17/2016