Customer Support Associate (Human Resources) - Full-time / Part-time

Summary:

The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues.

Essential Functions:

-Ensuring front office customer service (telephone and reception desk)

-Completing internal payroll if applicable

-Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and Time Central

-Review Time and Billing Audit for accuracy

-Resolution of all spread and commission related issues

-Managing the Unemployment Process including claims and hearings

-Managing the Workers Compensation Program including education, filing claims and alternate light duty locations

-Managing the processing of payroll (sort and mail)

-Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)

-Assist Admin with office filing

-Ensuring an adequate supply of Pre-Employment Packets is on hand

-Completing pre-employment paperwork and orientations with contractors

-Managing contractor and internal benefits program

-Ensuring the accurate and timely entry of starts and finishes in PeopleSoft

-Audit of New Starts reports

-Managing the HR folder process

-Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients

-Managing the use of FEDEX

-Ensuring the timely processing of Tax Credit Forms

-Ensuring adequate levels of administrative and galley supplies

-Managing P Card account if applicable

-Managing and communication of pre-employment requirements

Minimum Education/ Abilities/Skills:

-BA/BS degree in Human Resources, Business, and Accounting preferred

-Ability to priorities, organize, problem solve and meet deadlines and goals

-Ability to communication effectively and provide proper follow up

Special Requirements:

-2 + years of experience in a customer service related position

aerotekfsg

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About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.