Human Resource Director I for Call Center

JOB SUMMARY
Responsible for implementing and managing human resources policies and programs in the areas of recruitment, employment, employee relations, and equal opportunity employment in compliance with government regulations and company goals. Partner with Leadership to support and implement effective short and long term strategies to attain organizational objectives. Combines HR mastery and Industry knowledge to appropriately evaluate and resolve complex HR issues within a fast paced and changing business environment. Manage a large and geographically dispersed employee base.


MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Oversee all aspects of employee relations; ensure Company policies are administered fairly and consistently. Provide consultative support to managers and supervisors

Ensure legal compliance with all applicable local state and federal employment laws, including but not limited to FLSA, FMLA and ADAAA to minimize risk/exposure to the company

Provide guidance to ensure the integrity of the performance management program and the development of employees

Partner with respective client group in order to understand the business challenges and to ensure effective and timely HR support

Manage organizational change

Oversee recruiting and staffing process ensuring compliance with EEO, FCC and Affirmative Action; design and implement employee retention strategies

Oversee timely and accurate payroll processing and commission reporting

Conduct employee investigations and oversee all escalated employee issues, including ethics point reports.

Establish local procedures to ensure compliance with Company and regulatory agency requirements

Hire, train and manage performance and development of direct reports

Oversee Human Resources communications

Participate in enterprise wide taskforce initiatives

Monitor processes and ensure accurate maintenance of employee files and HRIS database

Review and oversee unemployment and workers compensation claims

Possess comprehensive knowledge of employee benefit programs, and oversee annual enrollment

Participate in budget planning and manage departmental expenses

Manage Labor Relations Programs, coordinate and participate in Labor Relations Negotiations as needed

Support Merger and Acquisition activity working closely with the Corporate Shared Services Team

Perform other duties as required


REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to communicate effectively with executive management and company personnel
Ability to effectively delegate and develop team members
Ability to effectively plan/manage/lead projects
Ability to supervise the work of others
Ability to mentor, develop and motivate team members to the success of the department and business
Ability to deal with the public in a professional manner
Ability to maintain confidentiality of information
Ability to analyze and interpret data in order to build a business case
Ability to make decisions and solve problems while working under pressure
Strong PC skills and MS Office skills
Ability to prioritize and organize effectively
Ability to show judgment and initiative and to accomplish job duties
Ability to work independently
Strong Business Acumen
Demonstrated negotiating skills
Advanced knowledge of local, state and federal employment laws and procedures
Advanced knowledge of recruitment trends and technologies
Advanced knowledge of wage and hour laws
Advanced project management skills
Strong communication skills including public speaking
Advanced knowledge of staffing and employment practices
Advanced knowledge of employee relation's procedures and applicable law
Advanced Knowledge of broadband services industry/subscription based business model

Education
Bachelor's degree in human resources, business, or organizational behavior or related field, Master’s Degree Preferred
Certifications for Human Resource Professionals (PHR, SPHR) preferred

Related Work Experience
5-7 years Human Resource Generalist experience in a multi-location environment
3 plus years management experience


WORKING CONDITIONS
Office environment
Travel required


EOE Race/Sex/Vet/Disability
Charter is an equal opportunity employer that complies with the laws and regulations set forth in the following EEO Is the Law poster:
Charter is committed to diversity, and values the ways in which we are different.