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Customer Service Representative Sales
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Little Rock, AR Little Rock, Arkansas |
About this job
If you have a knack for providing great customer service and innovative solutions, take a look at our Customer Service Representative Sales opportunities. Not to mention the amazing benefits, training programs and career potential we offer.  Interviews will be scheduled.
Call Center Sales Representatives start between $10.85 and $15.63 per hour... then you will have the opportunity to receive an increase after only 6 months!
The Customer Service Representative Sales role handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business is a key goal of the role. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. Will be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center.
GENERAL DUTIES:
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
- Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
- May be required to work in one or multiple queues/skill sets over various customer contact channels
- Responsible for improving customer retention through programs and service provided to the customer
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests
- Continually maintain working knowledge of all company products, services and promotions while meeting sales quotas
- Make recommendations according to customer's needs on features, accessories, upgrades and rate plans
- Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories
 ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
- Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
- May sell and provision wireless services, products, features, equipment and accessories
- May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required
What's in it for you?
A full benefits package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources
Plus a 50% off your AT&T wireless service and discounts on other AT&T products and services
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services and promotions.
- Full-Time Position
- Hours of operation: Monday - Friday 6:45am - 9:15pm, Saturday - 8:00am - 7:15pm and Sunday 10:00 am - 7:15 pm
- Career Advancement opportunities
Click to learn more aboutthis job from AT&T employees!
Start here, go anywhere! Hear from call center employees who advanced to other career opportunities within our company. Our Employees say it best!ÂÂ
PHYSICAL REQUIREMENTS:
-  No physical requirements
Required Qualifications:
- At least 18 years of age
- 6 months experience operating a computer in Windows based environment
- Availability to work a flexible schedule which includes all hours of call center operation
TESTS: Applicants will be expected to pass any assessment associated with the position.
TRAINING:
- Classroom training
- On-the-job training
- On-line training
SPECIAL JOB REQUIREMENTS:
-  Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
- One year customer service work experience preferred. Excellent communication and computer skills
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
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