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in South Portland, ME
Department Manager
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | South Portland, ME South Portland, Maine |
About this job
Title: Department Manager
Type: Full time
Location: South Portland, Maine
Here's what's possible for H&M DEPARTMENT MANAGERS:
Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they're tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what's possible for everyone around them.
Title: Department Manager
Function: Sales
Department: Store
Reports to: Store Manager
Direct Reports: Department Supervisor, Sales Advisor(s)
Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
Job Responsibility including but not limited to:
With people
* Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
* Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
* Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
* Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Commerciality
* Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
* Proactively ensure your team has knowledge on all product, campaign,
* promotion, display guidelines and merchandise information
* Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations
* Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
Operations
* Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
* Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
* Responsible for knowledge and completion of cash office operational functions
* Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
* May be assigned overall store responsibility in absence of Store Manager
Customer Service
* Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point
Financial Accountability:
* Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
* Accurately record sales and worked hour figures
Minimum Candidate Qualifications:
* High School graduate or equivalent. Associate's or Bachelor's Degree preferred
* Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
* Ability to lift in excess of 20 pounds
* Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
* Ability to climb a ladder and use a stepstool
Competencies:
* Exceptional customer service and interpersonal skills
* Proven organizational and analytical skills
* Ability to be proactive to drive sales by creating selling opportunities
* Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
* Ability to take own initiative and work under own direction
* Ability to work strategically, tactically and operationally
* Able to multi-task in a fast paced environment
* Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
* Ability to provide feedback in a constructive and professional way
* Ability to handle conflict and resolve problems constructively
* Experience in administrating progressive discipline process and performance management
* Basic computer skills, such as browser navigation, software interaction and data entry are needed
* Open availability including evenings and weekends
* Minimal travel required as necessary (i.e.Workshops)
Job Status: Non-Exempt, Hourly
EEOC Classification: SLS
Type: Full time
Location: South Portland, Maine
Here's what's possible for H&M DEPARTMENT MANAGERS:
Department Managers are responsible for a lot of things here at H&M. From typical managerial things such as sales maximization, customer service and department profitability to coaching teams within a department. And they're tasked to do it all according to H&M values, standards, policies and procedures. H&M culture, really. But most importantly, we ask our Department Managers to develop their teams. Think of this role as a manager-slash-mentor. Or mentor-slash-manager. Whichever you prefer. Just know that the only way we can become a better company is when we have talented people help unlock what's possible for everyone around them.
Title: Department Manager
Function: Sales
Department: Store
Reports to: Store Manager
Direct Reports: Department Supervisor, Sales Advisor(s)
Overall Job Function: Responsible for sales, customer service and profitability of a department. Manages a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
Job Responsibility including but not limited to:
With people
* Organize and distribute the work of his/her staff, set priorities and keep an overview of the tasks to be accomplished in accordance with the StoreManager
* Manage, recruit, on board, train, develop and provide succession planning for the staff in the store in partnership with the Store Manager
* Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws including approving time-off requests, pay, location or title changes; conducting terminations and corrective actions and making employment decisions
* Assist the Store Manager in maintaining an overview of all Employee Relations responsibilities in the store to ensure a positive work environment
Commerciality
* Take action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability
* Proactively ensure your team has knowledge on all product, campaign,
* promotion, display guidelines and merchandise information
* Ensure garment presentation, garment level and visual standards within the department are presented according to H&M's expectations
* Plan and coordinate with the visual team on all activities concerning campaigns, promotions and sales activities in his/her department
Operations
* Effectively schedule the staff within the department according to the needs and restrictions of the business and adjust hours as necessary to reach store and SPH goals
* Work with sales and cost plans, budgets and other available tools to make business decisions to ensure maximum profitability
* Responsible for knowledge and completion of cash office operational functions
* Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
* May be assigned overall store responsibility in absence of Store Manager
Customer Service
* Maintain high-quality H&M direct and indirect customer service by providing the best shopping experience for each customer and role modeling the 5 basic demands on the selling floor, in the fitting room and at the cash point
Financial Accountability:
* Assist Store Manager in establishing and overseeing sales and cost plans, budgets and variable costs for department; work with comparable sales from last year, sales to budget and future sales trends to maximize profitability
* Accurately record sales and worked hour figures
Minimum Candidate Qualifications:
* High School graduate or equivalent. Associate's or Bachelor's Degree preferred
* Preferably 2-3 years of retail management experience, including direct supervisory experience, or comparable management role experience
* Ability to lift in excess of 20 pounds
* Ability to stand for long periods of time; bend, stretch, engage in repetitive motions, push; pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
* Ability to climb a ladder and use a stepstool
Competencies:
* Exceptional customer service and interpersonal skills
* Proven organizational and analytical skills
* Ability to be proactive to drive sales by creating selling opportunities
* Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
* Ability to take own initiative and work under own direction
* Ability to work strategically, tactically and operationally
* Able to multi-task in a fast paced environment
* Ability to establish effective routines for excellent communication with all members of the team to maximize productivity
* Ability to provide feedback in a constructive and professional way
* Ability to handle conflict and resolve problems constructively
* Experience in administrating progressive discipline process and performance management
* Basic computer skills, such as browser navigation, software interaction and data entry are needed
* Open availability including evenings and weekends
* Minimal travel required as necessary (i.e.Workshops)
Job Status: Non-Exempt, Hourly
EEOC Classification: SLS