Sr Mgr, Store Operations

JOB SUMMARY
Responsible for implementing the field-level execution of key strategic initiatives to support the achievement of performance objectives, increase profitability, quality, knowledge and revenue growth across assigned regions. Assist in launching process innovations that result in enhanced delivery of a quality customer experience, increased knowledge of products/services and support the growth of the business. Manage the coordination of continuous business process improvements to enhance the customer experience and achieve increased sales and revenue.

MAJOR DUTIES AND RESPONSIBILITIES
Assist in developing and managing overall project plans, strategies and matrix requirements to Store Managers. Monitor and evaluate results.
Partner with Store management and cross-functional teams to establish key service standards and policies and ensure supporting tools and technologies are in place to enable frontline employees to meet and exceed performance standards.
Proactively and consistently evaluate standards and policies against business results, employee and customer feedback. Implement best practices in process improvement programs.
Support creation of end-to-end project plans. Assist in managing project milestones and deliverables and change requests that support business goals in collaboration with store management. Develop and utilize appropriate tools in support of project tracking.
Deliver progress reports, proposals, requirements, documentation and presentations as necessary to effectively communicate project expectations to team members and stakeholders in a transparent manner.
Participate in project post mortems and provide recommendations to identify areas of opportunities for improvement in the future.
Create an environment of continuous learning and development where employees are able to enhance their skills and maximize their potential through coaching, training and objective performance management.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write and speak the English language to communicate with employees, customers, and suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner
Strong analytical, statistical, quantitative, and deduction skills, and ability to make qualitative judgments
on training, education and development resources in all types and formats
Created 06-16-2016
Ability to build strategic partnerships within all areas of the organization by exhibiting excellent interpersonal, leadership, influencing and presentation skills
Knowledge of process and procedure design and documentation
Ability to organize/prioritize work, manage multiple tasks and projects and function effectively
Demonstrated strong customer orientation
Knowledge of personal computer and software applications
Knowledge of telecommunications products and services preferred

Education
Bachelor’s degree in Business, related field or equivalent experience
Master’s degree and project management certification preferred

Related Work Experience Number of YearsSupervisory experience3+Process design/ project management experience6+Corporate work experience6+Cable industry experience5+Retail experience6+

WORKING CONDITIONS
Retail environment
Exposure to moderate noise levels
Valid driver’s license and ability to meet Company’s motor vehicle requirements
Travel – 50%