Customer Service Representative - Full-time / Part-time

• Job Description:
• Answering incoming phone calls from guests staying at properties and troubleshooting guest in-house issues
• Handling guest escalation issues
• Proactively identifying possible issues and/or quality assurance concerns to the Operations Team
• Taking initiative, ability to make recommendations, and confidently assessing and solving problems, a must
  Assisting with training and mentoring the growing Guest Experience team
• Providing feedback and serving as a liaison with contract services (i.e. house cleaning, plumber, electrician) as needed.
• Motivating and a self-starter who is looking to grow in their career, as the shift we are looking to hire for is full-time, 8 hours per day - some day shifts, some evening shifts, and some additional on-call hours

Qualifications:

• 1-2 years of experience in customer service in a call center environment.
• If working weekends does not interest you please do not apply

Additional Information:

• $16 an hour
• SW Austin
• Great Benefits

About Aerotek:

Our people are everything. Since 1983, Aerotek has become a leader in recruiting and staffing services by building quality relationships that allow us to place quality people in quality jobs. With over 230 non-franchised offices, Aerotek serves 17,000 clients and 300,000 contract employees every year. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.